Shipping Policy
At Hexed Aura, we are committed to ensuring that your handmade press-on nails reach you in perfect condition and in a timely manner. Please review our shipping policy for details on shipping methods, costs, and delivery times.
Processing Time
All orders are processed within 3-5 business days. Custom or personalized orders may require additional processing time. Orders are not processed or shipped on weekends or holidays.
Shipping Methods and Costs
We offer a variety of shipping options to meet your needs:
Standard Shipping: [Estimated Delivery Time] - [Cost]
Expedited Shipping: [Estimated Delivery Time] - [Cost]
International Shipping: [Estimated Delivery Time] - [Cost]
Shipping costs are calculated at checkout based on your location and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment. If you do not receive a tracking number, please contact us at hexedaurainfo@gmail.com
Delivery Times
Delivery times are estimates and may vary depending on your location and the shipping carrier. Please note that delivery times may be extended during peak seasons, holidays, or due to unforeseen circumstances such as weather delays.
Shipping Address
Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update your shipping address after placing an order, please contact us immediately at hexedaurainfo@gmail.com. We will do our best to accommodate changes if the order has not yet shipped.
International Shipping
We offer international shipping to selected countries. Please note that international shipping times may vary and customs fees or import duties may apply. Customers are responsible for any additional charges for customs clearance. We have no control over these charges and cannot predict their amount.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. However, we will assist you in filing a claim with the shipping carrier if necessary. If your package arrives damaged, please retain all packaging materials and contact us immediately with photos of the damage and your order number.
Returns and Exchanges
Please refer to our Return Policy for information on returns and exchanges.
Contact Information
If you have any questions or need assistance with your order, please contact our customer service team at hexedaurainfo@gmail.com. We are here to help and will do our best to resolve any issues you may have.
Effective Date: 6/10/2024
This shipping policy provides clear guidelines on processing times, shipping methods, costs, and procedures for handling issues. Adjust the details to fit your specific business practices and needs.