Return Policy

At Hexed Aura, we take pride in the quality and craftsmanship of our handmade press-on nails. Your satisfaction is important to us, and we strive to ensure that every order meets your expectations. However, due to the nature of our products, all sales are final. Please review our policy below for more details.

Final Sale

All press-on nails and related products are final sale. We do not accept returns or exchanges unless the product is defective or incorrect.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of receipt.

To be eligible for a refund or replacement, please provide the following:

  • Your order number

  • A detailed description of the issue

  • Photos of the defective or incorrect item

Refunds and Replacements

Once your claim is received and inspected, we will notify you of the approval or rejection of your refund or replacement request.

If approved, we will process the refund to your original method of payment or send a replacement item.

Refunds may take 10-14 business days to appear on your account, depending on your payment provider.

Non-Returnable Items

Custom or personalized orders cannot be returned or exchanged.

Items that have been used, worn, or altered are not eligible for return or exchange.

Shipping Issues

We are not responsible for delays, damages, or losses caused by the shipping carrier. Please ensure that your shipping information is accurate to avoid issues with delivery.

If your package is lost or damaged during transit, please contact the shipping carrier to file a claim.

Contact Information

If you have any questions or need assistance with a return, please contact our customer service team at hexedaurainfo@gmail.com. We are here to help and will do our best to resolve any issues you may have.

Effective Date: 6/10/2024

This return policy clearly outlines the conditions under which returns, refunds, and replacements are accepted, providing transparency and clarity to customers. Adjust the details to fit your specific business practices and legal requirements.